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Customer Service Guarantee works with original equipment and gear manufacturers in the canoeing industry to bring you high quality, well priced paddling and camping gear through our online store, We strive to provide great service and the best products free from defects. If you receive the wrong item, your purchase is damaged or you are unsatisfied with your order, let us know at We’ll be happy to work with you to replace or refund your purchase.

How Works
We partner with original equipment and gear manufacturers to expedite and fulfill your orders. When you purchase items from, we handle the transaction and customer service, and the manufacturer takes care of the shipping. Orders are processed by within 24 hours of receipt, Monday through Friday.

Payment uses the Paypal Payment Gateway. Paypal handles the following:

Shipping Information

Our Standard shipping rates apply only to the lower 48 states and Canada. To inquire about international shipping, shipping to Hawaii or Alaska, or priority shipping, please contact or call 612-812-8245 (M-F, 8-4pm CST). Orders placed after business hours will be processed on the next business day.

Standard shipping is via U.S. First Class mail, FedEx and UPS Ground. Most in-stock orders ship in 3-5 days, time in transit varies. Special order products (including paddles and canoes) may require extra time. If extra shipping time is required, it will be noted on the product description page. Purchases placed through are shipped by the original manufacturer unless otherwise noted on the product description page. The shipping carrier, rates and delivery times are subject to the manufacturer’s shipping policies and location. Contact for more information.

Shipping rates for standard ground delivery within the United States and Canada are determined at checkout through Shipping rates will vary depending upon the total weight of order and destination. 

Limited options for priority shipping are available; pricing depends upon weight and distance. CALL US BEFORE YOU PLACE YOUR RUSH ORDER 612-812-8245 (M-Th, 8-4pm CST) or contact for availability.


Return Policy

You may return unused items in their original condition and packaging within 30 days. Receipt must be included. Items may be exchanged for size, color or style, or returned for a refund of the purchase price, excluding shipping and less a 20% restocking fee. Returns or exchanges cannot be accepted after 30 days.

Return Process
Contact prior to all returns to ensure proper and efficient handling. Use the following procedure for all returns and exchanges:

1. Initiate the Return
Contact to authorize a return or exchange prior to shipping items to the manufacturer. Include your contact information in case a follow up conversation is needed. If you send an item back to the manufacturer without contacting first, we will not know to issue a refund.

2. Ship the items to be returned
Once the return process has been initiated with, mail unworn items in their original packaging to the manufacturer. See below for shipping addresses or contact to determine the appropriate shipping address: Brand Gear/Items shipped from Ltd
Attn: Returns
696 Sumner Street
St Paul, MN 55116
Include the order number, receipts and the reason for returning any items.

The Original Bug Shirt
Contact prior to mailing a return. Include the order number, receipts and the reason for returning any items. Ltd
Attn: Returns
696 Sumner Street
St Paul, MN 55116

Bending Branches Paddles
If your paddle was purchased at, please contact us at We won¹t make you fill out any time consuming
forms or jump through too many hoops. We simply want to chat with you to
figure out the best solution going forward. To help speed up your request,
please include a copy of your <> receipt
and your reason for return within 30 days of purchase. Returns must be in
unused condition and returned in their original packaging.

Frost River Packs
Contact prior to shipping a return to Frost River. Packs must be returned in original shipping materials to avoid possible damage, restocking fees, or delay in processing. Ship via UPS ground to:
Frost River
2715 Courtland St.
Duluth, MN 55806

PakCanoes by Pakboats
Important PakCanoes Shipping Info Warranty and Return Policy >


3. Watch for your refund
Once receipt of the items has been confirmed, will issue a refund for the purchase price, excluding shipping and less a 20% restocking fee, within 30 days. The refund will be credited to your original credit card account. See refund policy above for qualification details.


Personal information received by Limited in processing orders is not sold, rented, or given to any other organization for the purposes of marketing or solicitation.