alissa johnson
<p><b>Canoeing.com Guarantee</b><br />
<b>Canoeing.com works with original equipment and gear manufacturers in the canoeing industry to bring you high quality, well priced paddling and camping gear through our online store, ShopCanoeing.com. We strive to provide great service and the best products free from defects. If you receive the wrong item, your purchase is damaged or you are unsatisfied with your order, let us know at <a href="mailto:orders@canoeing.com">orders@canoeing.com</a>. We’ll be happy to work with you to replace or refund your purchase.</b><br />
<br />
<strong>How ShopCanoeing.com Works</strong><br />
We partner with original equipment and gear manufacturers to expedite and fulfill your orders. When you purchase items from ShopCanoeing.com, we handle the transaction and customer service, and the manufacturer takes care of the shipping. Orders are processed by Canoeing.com within 24 hours of receipt, Monday through Friday. We will notify you if an item is out of stock. The shipment will arrive from the manufacturer. See manufacturer specific shipping policies below for more information.<br />
<br /></p>
<h2>Payment</h2>
<p>ShopCanoeing.com uses the Paypal Payment Gateway. Paypal handles the following:<br />
<img src='http://cdn.shopify.com/s/files/1/0015/8192/files/paypallogos.jpg?0' alt='' /></p>
<h2>Shipping Information</h2>
<p><b><span class="caps">SHIPPING</span> <span class="caps">LIMITATIONS</span></b><br />
Our Standard shipping rates apply only to the lower 48 states and Canada. To inquire about international shipping, shipping to Hawaii or Alaska, or priority shipping, please contact <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> or call 612-338-6439 (M-F, 8-4pm <span class="caps">CST</span>). Orders placed after business hours will be processed on the next business day.</p>
<p><b><span class="caps">CARRIERS</span> <span class="caps">AND</span> <span class="caps">DELIVERY</span></b><br />
Standard shipping is via U.S. First Class mail and <span class="caps">UPS</span> Ground, your order should arrive in approximately 3-5 days. Purchases placed through ShopCanoeing.com are shipped by the original manufacturer unless otherwise noted on the product description page. The shipping carrier, rates and delivery times are subject to the manufacturer’s shipping policies and location. Find standard shipping policies specific to your purchases below, or contact orders@canoeing.com for more information.</p>
<p><b><span class="caps">RATES</span></b><br />
Shipping rates for standard ground delivery within the United States and Canada are determined at checkout through ShopCanoeing.com. To review standard shipping rates prior to checkout please see original manufacturer information below.</p>
<p>Books and Media (1 item) ……………………………………………. $4.00 <span class="caps">USD</span> <br />
Lightweight Goods …………………………………………………… $5.00 <span class="caps">USD</span> <br />
Standard ………………………………………………………….. $15.00 <span class="caps">USD</span> <br />
Heavy Goods ……………………………………………………….. $20.00 <span class="caps">USD</span></p>
<p><b><span class="caps">RUSH</span> <span class="caps">ORDERS</span></b><br />
Limited options for priority shipping are available; pricing depends upon weight and distance. <span class="caps">CALL</span> US <span class="caps">BEFORE</span> <span class="caps">YOU</span> <span class="caps">PLACE</span> <span class="caps">YOUR</span> <span class="caps">RUSH</span> <span class="caps">ORDER</span> 612-338-6439 (M-Th, 8-4pm <span class="caps">CST</span>) or contact <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> for availability.</p>
<p>
<h2>Return Policy</h2>
<p>You may return unused items in their original condition and packaging within 30 days. Receipt must be included. Items may be exchanged for size, color or style, or returned for a refund of the purchase price, excluding shipping and less a 20% restocking fee. Returns or exchanges cannot be accepted after 30 days.<br />
<br />
<strong>Return Process</strong><br />
Contact orders@canoeing.com prior to all returns to ensure proper and efficient handling. Use the following procedure for all returns and exchanges:<br />
<br />
1. Initiate the Return<br />
Contact orders@canoeing.com to authorize a return or exchange prior to shipping items to the manufacturer. Include your contact information in case a follow up conversation is needed. If you send an item back to the manufacturer without contacting <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> first, we will not know to issue a refund.<br />
<br />
2. Ship the items to be returned<br />
Once the return process has been initiated with Canoeing.com, mail unworn items in their original packaging to the manufacturer. See below for shipping addresses or contact <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> to determine the appropriate shipping address:<br /><br></p>
<table width="80%" border="1" cellspacing="0" cellpadding="0">
<tr>
<td width="30"></td>
<td><em><strong>Canoeing.com Brand Gear/Items shipped from Canoeing.com</em></strong><br />
Attn: Returns<br />
708 South 3rd Street; Suite 420<br />
Minneapolis, MN 55415-1144<br />
Include the order number, receipts and the reason for returning any items.<br />
<br /> </td>
<td></td>
</tr>
<tr>
<td width="30"></td>
<td><em><strong>The Original Bug Shirt Company</strong></em><br />
Contact <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> prior to mailing a return to the Original Bug Shirt Company. All Original Bug Shirt Company product(s) must be returned to the warehouse from which they were shipped to avoid possible customs duties and delays:<br />
<br />
<p>U.S.A.<br />
The Original Bug Shirt Company<br />
60 Industrial Parkway, #467<br />
Cheektowaga, NY 14227<br />
<br />
Canada<br />
The Original Bug Shirt Company<br />
P.O. Box 127<br />
Trout Creek, ON P0H 2L0<br />
<p> </td>
<td></td>
</tr>
<tr>
<td width="30"></td>
<td><em><strong>Piragis Northwoods Company</strong></em><br />
Piragis Northwoods Company<br>
105 North Central Ave<br>
Ely, Minnesota 55731<br>
<br /> </td>
<td></td>
</tr>
</table>
<p>
<p>3. Watch for your refund<br />
Once receipt of the items has been confirmed, Canoeing.com will issue a refund for the purchase price, excluding shipping and less a 20% restocking fee, within 30 days. The refund will be credited to your original credit card account. See refund policy above for qualification details.<br />
<br /></p>
<h2>Privacy</h2><p>Personal information received by Canoeing.com Limited in processing orders is not sold, rented, or given to any other organization for the purposes of marketing or solicitation.</p>
2008-09-09T12:49:03-04:00
customer-service
408142
2008-09-09T12:49:03-04:00
158192
Customer Service
2009-07-29T10:13:00-04:00
<b>Canoeing.com Guarantee</b>
<b>Canoeing.com works with original equipment and gear manufacturers in the canoeing industry to bring you high quality, well priced paddling and camping gear through our online store, ShopCanoeing.com. We strive to provide great service and the best products free from defects. If you receive the wrong item, your purchase is damaged or you are unsatisfied with your order, let us know at <a href="mailto:orders@canoeing.com">orders@canoeing.com</a>. We’ll be happy to work with you to replace or refund your purchase.</b><br />
<br />
<strong>How ShopCanoeing.com Works</strong><br />
We partner with original equipment and gear manufacturers to expedite and fulfill your orders. When you purchase items from ShopCanoeing.com, we handle the transaction and customer service, and the manufacturer takes care of the shipping. Orders are processed by Canoeing.com within 24 hours of receipt, Monday through Friday. We will notify you if an item is out of stock. The shipment will arrive from the manufacturer. See manufacturer specific shipping policies below for more information.<br />
<br />
<h2>Payment</h2>
ShopCanoeing.com uses the Paypal Payment Gateway. Paypal handles the following:
<img src='http://cdn.shopify.com/s/files/1/0015/8192/files/paypallogos.jpg?0' alt='' />
<h2>Shipping Information</h2>
<b>SHIPPING LIMITATIONS</b>
Our Standard shipping rates apply only to the lower 48 states and Canada. To inquire about international shipping, shipping to Hawaii or Alaska, or priority shipping, please contact <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> or call 612-338-6439 (M-F, 8-4pm CST). Orders placed after business hours will be processed on the next business day.
<b>CARRIERS AND DELIVERY</b>
Standard shipping is via U.S. First Class mail and UPS Ground, your order should arrive in approximately 3-5 days. Purchases placed through ShopCanoeing.com are shipped by the original manufacturer unless otherwise noted on the product description page. The shipping carrier, rates and delivery times are subject to the manufacturer’s shipping policies and location. Find standard shipping policies specific to your purchases below, or contact orders@canoeing.com for more information.
<b>RATES</b>
Shipping rates for standard ground delivery within the United States and Canada are determined at checkout through ShopCanoeing.com. To review standard shipping rates prior to checkout please see original manufacturer information below.
Books and Media (1 item) .................................................... $4.00 USD
Lightweight Goods ............................................................ $5.00 USD
Standard .................................................................... $15.00 USD
Heavy Goods ................................................................. $20.00 USD
<b>RUSH ORDERS</b>
Limited options for priority shipping are available; pricing depends upon weight and distance. CALL US BEFORE YOU PLACE YOUR RUSH ORDER 612-338-6439 (M-Th, 8-4pm CST) or contact <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> for availability.
<p>
<h2>Return Policy</h2>
You may return unused items in their original condition and packaging within 30 days. Receipt must be included. Items may be exchanged for size, color or style, or returned for a refund of the purchase price, excluding shipping and less a 20% restocking fee. Returns or exchanges cannot be accepted after 30 days.<br />
<br />
<strong>Return Process</strong><br />
Contact orders@canoeing.com prior to all returns to ensure proper and efficient handling. Use the following procedure for all returns and exchanges:<br />
<br />
1. Initiate the Return<br />
Contact orders@canoeing.com to authorize a return or exchange prior to shipping items to the manufacturer. Include your contact information in case a follow up conversation is needed. If you send an item back to the manufacturer without contacting <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> first, we will not know to issue a refund.<br />
<br />
2. Ship the items to be returned<br />
Once the return process has been initiated with Canoeing.com, mail unworn items in their original packaging to the manufacturer. See below for shipping addresses or contact <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> to determine the appropriate shipping address:<br /><br>
<table width="80%" border="1" cellspacing="0" cellpadding="0">
<tr>
<td width="30"></td>
<td><em><strong>Canoeing.com Brand Gear/Items shipped from Canoeing.com</em></strong><br />
Attn: Returns<br />
708 South 3rd Street; Suite 420<br />
Minneapolis, MN 55415-1144<br />
Include the order number, receipts and the reason for returning any items.<br />
<br />
</td>
<td></td>
</tr>
<tr>
<td width="30"></td>
<td><em><strong>The Original Bug Shirt Company</strong></em><br />
Contact <a href="mailto:orders@canoeing.com">orders@canoeing.com</a> prior to mailing a return to the Original Bug Shirt Company. All Original Bug Shirt Company product(s) must be returned to the warehouse from which they were shipped to avoid possible customs duties and delays:<br />
<p>U.S.A.<br />
The Original Bug Shirt Company<br />
60 Industrial Parkway, #467<br />
Cheektowaga, NY 14227<br />
<br />
Canada<br />
The Original Bug Shirt Company<br />
P.O. Box 127<br />
Trout Creek, ON P0H 2L0<br />
<p>
</td>
<td></td>
</tr>
<tr>
<td width="30"></td>
<td><em><strong>Piragis Northwoods Company</strong></em><br />
Piragis Northwoods Company<br>
105 North Central Ave<br>
Ely, Minnesota 55731<br>
<br />
</td>
<td></td>
</tr>
</table>
<p>
3. Watch for your refund<br />
Once receipt of the items has been confirmed, Canoeing.com will issue a refund for the purchase price, excluding shipping and less a 20% restocking fee, within 30 days. The refund will be credited to your original credit card account. See refund policy above for qualification details.<br />
<br />
<h2>Privacy</h2>Personal information received by Canoeing.com Limited in processing orders is not sold, rented, or given to any other organization for the purposes of marketing or solicitation.